All accounts are set up on a pre-pay basis.
The account will be automatically billed for the next payment period unless a cancellation request is submitted well on time.
●In situations where a client’s payment declines or is not received. The client’s account would be suspended past 5 days of non-payment. A suspended account would turn to a terminated state in 15 days of non-payment.
● Host Code reserves the right to suspend other services by the same customer until the outstanding amount is not paid.
●Invoices or payment receipts will only be sent to the customer’s registered email address or sub-contracts created in the client area. However, invoices and payment receipts shall also be available for a download in PDF format through the Client Area.
We reserve the right to change the prices at any time, all pricing is guaranteed for the period of prepayment.
The 7 days money back guarantee is only applicable for first-time signups, new clients & non-monthly plans only. Monthly plans, Startup Plan, Business Plan and Domain Registration are not covered under money back guarantee. Second time and subsequent orders are not eligible for the same. For example, Scenario 1) if you’ve had an account with us before, cancelled and signed up again, you will not be eligible for a refund. Scenario 2) If you’ve had a similar product or service under your account earlier and added another. Like if you have or had shared hosting already from us then subsequently ordered the same or similar products.
In case you are an existing customer for more than 7 days, please make sure to apply for the cancellation at least 4 days before the next billing cycle date. No pro-rata refunds shall be processed.
If for some reason, you are not satisfied with our services, please apply for the cancellation only within the first 7 days of your invoice date, beyond 7 days money back guarantee stands void. Please also note that Domain Registration / Domain Transfer / Domain Renewal / SSL Certificates / Startup Plan(Windows & Linux), Business Plan (Windows & Linux), Cloud Servers / Dedicated Server / Setup fee / Paid Support / License Fees like Plesk / Windows OS / SQL / G Suite / Office 365 / Sitelock / CodeGuard etc shall not be refundable.
To apply for a refund, the client must submit a refund ticket through the client area with a valid reason(s) for the cancellation. Phone or Chat cancellations are not acceptable..
Requests to cancel accounts or the termination of your payment plan with us will result in the IMMEDIATE deactivation of your account..
NO refund under any condition shall be processed if a customer fails to comply with our “Terms of Service”. Only first-time accounts are eligible for a Money-back Guarantee Refund. For example, if you’ve had an account with us before, canceled and signed up again, or if you have opened a second account with us, you will not be eligible for a Money-back Guarantee Refund. Violations of this Agreement will waive your rights under the refund policy.
Customer agrees that he/she shall defend, indemnify, save and hold HOST CODE harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against HOST CODE owners, their agents, their customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customers, agents, employees or assigns of the owners of HostCode. Customer agrees to defend, indemnify and hold harmless HOST CODE owner/s against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with hostcode.in. (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from HOST CODE.
HOSTCODE will not be responsible for any damages your business may suffer. HOST CODE makes no warranties of any kind, expressed or implied for services we provide. HOST CODE disclaims any warranty or merchantability or fitness for a particular purpose, including loss of data resulting from delays, server malfunctions, missed backups, non-deliveries, wrong delivery, and any and all service interruptions caused by HOST CODE proprietors and their employees.
HOST CODE reserves the right to alter, change or modify any provision of this Terms of Service Agreement at any time with or without prior notice to you.